Shipping Policy

This policy is applicable to (Australia) orders. This policy is designed to ensure that you are clearly aware of our shipping policies and procedures. By ordering from this store you accept the policies contained herein.

We aim to have all products processed by our warehouses in 2 business days. Please note there are delays during holiday and other sales seasons.

Once dispatched, we estimate the delivery times of:

Please note that due to Australia's vast land area and high logistics costs, a shipping fee will be charged for some remote areas, and deliveries to these areas may also take longer. We are unable to ship to certain locations and we also cannot ship to PO Boxes & Parcel Lockers.

Please note we are not responsible for lost, stolen or damaged orders after they have been delivered. We also have the right to refuse certain deliveries and orders and we will fully refund you if that is the case.

(1)Customer can only request an order cancellation if we are unable to fulfill and ship your order
(2)You may also cancel your order if your item has not been shipped.
(3)Once the item is shipped, your order cannot be cancelled. If the customer refuses the package upon delivery, the customer will be charged for the return shipping.

Due to the unprecedented surge in order volumes, our warehouse is taking longer than usual to process and fulfill shipments. As a result, delivery timelines may be extended by several extra business days compared to our standard service. Our team is working around the clock to prioritize every order and get your packages delivered as soon as possible.

If your order has not arrived within the initially stated delivery timeframe, please contact our after-sales support team promptly via support@isinwheel.com. We will immediately coordinate with logistics partners to expedite your shipment and offer corresponding compensation for the inconvenience caused.

We sincerely appreciate your patience and understanding during this busy period.